Zapier integrationSend template messages, schedule follow-ups, and reply without templates when customers write back. Build multi-step Zaps that stop when a lead responds.
A Calendly booking fires a Zap. Whatsable sends a utility template with the customer's name, date, and time. A second delayed step sends a reminder 24 hours before the appointment if they have not replied.
Outcome: Higher show-up rates without manual texting.
Facebook Lead Ads creates a lead in Zapier. Whatsable sends an instant welcome template, then schedules a follow-up in 48 hours only if the lead has not replied.
Outcome: Leads get a WhatsApp touch within seconds of the form submit.
An incoming WhatsApp message triggers a Zap. Claude or OpenAI drafts a reply context from the thread, then Whatsable sends a non-template reply to the same number.
Outcome: Conversational automation without rebuilding templates for every message.
Concrete fields you can map in automation tools or cite in your own docs.
Use a Delay step between the booking trigger and the reminder send. Whatsable only schedules the reminder if Zapier conditions show no inbound reply.
TriggerCalendly: Invitee Created
| Parameter | Type | Description | Example |
|---|---|---|---|
template_id | string | Approved WhatsApp template ID in Whatsable | appointment_reminder_v2 |
body_1 | string | First template variable (customer name) | Elena |
body_2 | string | Second template variable (appointment time) | Saturday 2:00 PM |
delay_hours | number | Zapier Delay before reminder step | 24 |
Outbound first contact usually requires an approved template. When a customer replies, Whatsable can send non-template messages inside the 24-hour session window.
Yes. Pair delayed Whatsable steps with filters or Paths that check for inbound messages before the follow-up fires.
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Whatsable
